Impact of Emotional Intelligence Between Public and Private Sector Bank Employees

Abstract

The present study examined differences in the dimensions of Emotional Intelligence (EI), Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills among employees of public and private sector banks in India. The sample consisted of 100 employees, with 50 from public sector banks and 50 from private sector banks, selected through purposive sampling. Emotional Intelligence was measured using the Schutte Self-Report Emotional Intelligence Test (SSEIT). Data were analyzed using descriptive statistics and independent samples t-tests. The findings revealed no significant differences in Self-Awareness and Social Skills between the two groups. However, public sector employees scored significantly higher on Self-Regulation and Empathy, while private sector employees reported higher levels of Motivation. Overall, public sector bank employees demonstrated higher levels of Emotional Intelligence.